Recharge Hub APP Privacy Policy

Release Date: May 27, 2026

Effective Date: May 31, 2026

Preface

Welcome to Recharge Hub!

Recharge Hub (hereinafter referred to as "the Application" or "we") is a device management application developed and provided by Momax Technology (Shenzhen) Co., Ltd. and Momax Technology (Hong Kong) Limited (hereinafter collectively referred to as "Momax" or "we"). We fully recognize the importance of your personal information and are committed to safeguarding your privacy and data security. This Privacy Policy will explain to you how we collect, use, store, and share your personal information when you use this application, as well as the rights you enjoy.

We shall use our best endeavour to protect your personal information and keep your personal information accurate and up-to-date. If we have reasonable grounds for believing that your personal information is inaccurate, we shall either stop using such information or erase such information.

We aim to be accountable, open and transparent in handling your personal information. We shall honour and update your request for access to, correction of or ceasing the use of your personal information in a professional and timely manner and in accordance with the applicable laws.

Important Notice: The provisions in this policy that may have a significant impact on your rights and interests have been marked in bold font. Please pay special attention to them.

1. How We Collect and Use Your Personal Information

We will only collect and use your personal information for the following purposes described in this policy. If you do not provide relevant information, you may not be able to register as our user or enjoy certain services we provide.

The following is the personal information collected by all the functions of this application. For functions you have not used, we will not collect your personal information, and your consent to this policy does not cover functions you have not used. We will not use your personal information beyond the purposes disclosed in this policy.

1. Basic Functions (Account and Device Management)

1.1 Registration and Login

You can choose to register/login via mobile phone number (for users in Chinese Mainland) or email (for users in other regions):

The above information is used to create a new account for you or verify your identity.

Region Identification Explanation: To allocate servers nearby, improve connection speed, and enhance user experience, we may collect your system region, system language and other information for determining your location and setting the default language of the APP. This information is only used for service scheduling and will not be used for other purposes.

1.2 Add Device

You can choose to add devices via wireless connection (Bluetooth) scanning or USB connection:

We collect this information to enable the connection between the device and this application, based on your consent.

1.3 Bind Devices

When you bind a device, we will collect your device name, device SN, and MAC address, for device information confirmation, authentication, and ensuring device security.

Location Permission Explanation: When you use the device to add a device, the system requires that location permission must be enabled to search for wirelessly connected devices. This permission is only used for device search and connection, and we will not collect your real-time location information.

1.4 Set Avatar

You can use photos from your phone or take a photo to set your avatar. For this, we need to request access to your photo album or camera permissions.

This permission will only be requested when you actively set your avatar. If you do not provide it, you can continue to use the default avatar, which does not affect your use of other functions.

1.5 Personal Information Display

We will collect your customized nickname to showcase your personal style and preferences. You can modify your nickname at any time in the "Personal Center".

1.6 User Feedback

When you use the "Feedback" function, we will collect your problem description, pictures/videos (if any), contact information (email or phone number) to handle the issues you have reported and communicate with you about the solutions. You can choose not to upload pictures or videos, which will not affect your submission of feedback.

1.7 Operations and Safety

To maintain the stable operation of the service and protect the safety and legitimate interests of you and other users, we may collect the following necessary information:

This information is used for analysis and to assist us in troubleshooting and resolving abnormal faults.

To provide you with better service, we may need to request access to your device permissions. We will apply for permissions through a pop-up window when using relevant functions for the first time and inform you of the purpose of use. You can enable or disable these permissions at any time in your phone's system settings. Disabling permissions will not affect the use of other functions.

2. How We Share, Transfer, and Publicly Disclose Your Personal Information

(i). Share

We will not share your personal information with any company, organization, or individual, except in the following circumstances:

(ii). Transfer

We will not transfer your personal information to any company, organization, or individual. However, in the event of a merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company to continue to be bound by this policy.

(iii) . Public disclosure

We will not publicly disclose your personal information, except for announcements regarding violating accounts and fraudulent activities.

3. How We Use Your Personal Information

All the personal information provided by you to us may be used for all or any of the following purposes:

4. How We Store and Protect Your Personal Information

(i). Storage Location

We have deployed servers in Chinese Mainland and Hong Kong respectively:

The region you choose when you first register will determine the location of your data storage, and it cannot be changed after registration. We fully comply with relevant data localization laws and regulations, and will not transfer your personal information cross-border to servers located outside your registered region.

(ii). Storage Period

We will only retain your personal information for the shortest period necessary to achieve the purposes described in this Policy, unless otherwise required by laws and regulations. After you cancel your account, we will delete or anonymize your personal information.

(iii). Security Assurance

We attach great importance to the security of your personal information and have taken technical measures such as encrypted transmission and secure storage, implemented a data security management system, and ensured that relevant employees receive training on personal information protection.

In the event of a security incident, we will follow a clear process and response mechanism to handle it, including taking timely remedial measures, notifying regulators and affected users, and taking measures to prevent the occurrence of similar incidents.

Please understand that although we have taken reasonable technical and administrative measures and complied with relevant legal requirements, you should still take proactive measures to safeguard your personal information, such as setting a complex password and properly keeping your account password secure. Do not disclose your account password or verification code information to others.

5. Your Rights (Rights of Personal Information Subjects)

According to relevant laws and regulations, you have the following rights:

(i). Right of access: You can view your account information and the list of bound devices in the "Personal Center". You may also ascertain our policies and practices (from time to time) in relation to personal information and the type of personal information held by us.

(ii). Right of correction: If you find any information is incorrect, you can edit and modify it within the App. If you find that your personal information is incorrect or missing, you can contact us via the email address at the end of this article to make changes or supplements, and we will respond within 15 working days.

(iii) . Right of deletion/Account cancellation:

(iv). Withdrawal of Consent: You can revoke authorization by turning off permissions such as "Location" and "Camera" through your phone's system settings.

(v). Complaints and Litigation: If you are dissatisfied with our handling of your personal information, you may first contact us for consultation. Meanwhile, you have the right to file a complaint with the regulatory authority or initiate litigation in a court having jurisdiction.

6. Protection of Juveniles

This application does not provide services to minors under 18 years of age (or such other age depending on your jurisdiction). If you are a minor under 18 years of age (or such other age depending on your jurisdiction), please carefully read this policy with the accompaniment of your parents or guardians, and use our services only with their consent. By accessing the Application, you represent that you are not a minor under the age of 18 years of age (or such other age depending on your jurisdiction) or otherwise your parent(s) or legal guardian have read and agreed to this Privacy Policy on your behalf. You understand and agree that we are relying upon such representation in providing access to the Application to you.

If you find that your child has provided us with personal information, please contact us via the email address at the end of this article to request deletion.

7. Updates to the Privacy Policy

We may revise this policy from time to time. For significant changes (such as changes to the purpose of personal information processing, changes in ownership structure, etc.), we will notify you via a pop-up window or a prominent location within the App, and continue to collect information after obtaining your express consent.

If there are changes to the types of personal information collected, the purposes and methods of our processing of your personal information, it will be considered a major change to this policy, and we will re-obtain your consent through pop-up windows or other means; for other changes, we will notify you through appropriate means such as messages, page notifications, or announcements.

8. Contact Us

All requests for access to, correction or deletion of personal information, regarding policies and practices and types of personal information held should be in writing and addressed to:

Personal Data Protection Officer